Leading The Way In Compliance and Practice Enhancements

ProVision is a Systems Platform that has been developed by Prohire to provide our customers and colleagues with instant visibility and greater interaction on all key areas.

Prohire continues investing in the future with a number of new and developed initiatives that will constantly create value for our customers, suppliers and us as a business.

Industry first for Prohire

One of the UK’s fastest growing Commercial Vehicle Contract Hire companies has achieved an industry first after securing the government recognised ‘Customer Service Excellence Standard’ (CSE Standard).

Prohire Plc, which has its head-quarters in Stoke-on-Trent, is the first company within the Commercial Vehicle Contract Hire sector to be recognised for its commitment to delivering customer-focused practices.

Taking 12 months to complete, the CSE Standard provides companies with a practical tool for driving customer-focused change through rigorously examining policies and procedures.
Assessed across five key areas, including customer insight, culture and quality of service, Prohire has worked closely with employees, suppliers and customers to ensure its policies and procedures are customer-driven.

Dave Barlow, group managing director at Prohire, says: “Good customer service is a 360o process – a continual partnership between customers, employees and suppliers.

“If you get your customer relationship right, it leads to repeat business, loyalty and recommendation. Being the first in the Commercial Vehicle Hire Sector to receive this customer service excellence standard has set an industry benchmark and is testament to Prohire’s culture and commitment to always deliver beyond expectation.”

As part of the assessment a group of Prohire’s suppliers and customers were randomly selected and interviewed, with many commenting on the company’s quality of consultation and engagement.
“Communication is key. Prohire doesn’t shy away from feedback which is evident in the report. If we can do something better, we will. Customer-care is often overlooked when you’re in a period of growth, when it should be the foundation,” says Barlow.

“We continually review our policies and create new systems to improve the customer journey. We are delighted with this outcome.”

With auditing over multiple days, and months of preparation and information gathering, it is a difficult standard to achieve as an independent consultant representing G4S Assessment Services (UK) Ltd (G4SAS), explains: “Like many quality assurance standards, you cannot write a policy to pass the assessment, it has to be evidenced and ingrained within the business.
“Prohire demonstrated that excellent customer service is a major focus and key to securing future business.”

Formed in 1997, Prohire provides Commercial Vehicle Contract Hire and fleet management solutions to both local and national customers across the UK.

In addition to the new government recognised CSE Standard, Prohire has also achieved Investors in People – BSI: ISO 9001, is a member of British Vehicle Rental and Leasing Association (BVRLA), Freight Transport Association (FTA) and achieved the Van Excellence partnership accreditation during 2016.

Only one other company has achieved the CSE Standard through G4SAS in the commercial vehicle sector – the DVLA. In addition to the DVLA, there are currently two other companies within the commercial vehicle sector holding the CSE Standard through different assessment bodies.

For Us It’s Personal

The Prohire Team are our single most important asset to delivering a first class customer experience. From the point on contract inception, our Customer Relations Team maintains regular contact to ensure that the service we provide is second to none. To see how the Team can help reduce your operating costs and improve fleet efficiency, call 08432 909 089 now!

Bespoke Contract Hire

Prohire Contract Hire packages are tailored to suit the needs of our customers. With hire periods ranging from 12 to 96 months and menu-based contract inclusions to suit your business, Prohire provides a flexible approach to commercial vehicle contract hire. For more information please contact a member of our experienced Customer Relations Team on call 08432 909 089.

Compliance Assured

We recognise the importance of compliance, which is underpinned by the accreditations that our business has earned. These demonstrate that as a business we have the structures and systems in place to provide a platform for compliance and efficiency. For more information call 08432 909 089 or visit http://www.prohire.plc.uk/

Prohire Delivers to Owens

The Prohire Team are passionate about providing the highest levels of customer satisfaction by delivering second-to-none contract hire solutions and support. We really look forward to working with Owens and developing our relationship with them. The deal was concluded by our Group Managing Director Dave Barlow who commented: “My team are so proud we have been able to engage with such an iconic company like Owens. We look forward to a great trading relationship together supported by our partners at City West Commercials and through the Mercedes-Benz network.”